[Meanwhile, on her end, Aya is...patient. She has been screamed at, attacked, blamed, and otherwise experienced a number of misgrievances from friends and colleagues in the past. This was not new to her, though that did little to ease the discomfort of the situation.]

Your assistance is both acknowledged and appreciated.

May I ask if you think a more rigid system will prove beneficial to him?

[She's not seeking to argue, but to understand the process. For someone who felt betrayed by the loss of a friend, how would he react to the additional restrictions?]